Frequently asked questions

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Contact Information

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Service Support Center

P.O. Box 30
Middlebury, IN 46540
Sales: +1 (800) 353-7383
Service: +1 (800) 453-6064
P.O. Box 30
Middlebury, IN 46540
Phone: +1 (888) 422-2582
For Service and Parts: : +1 (800) 453-6064
For Sales: Dealer Locator

General Information

No - We do not sell factory direct. In order to assure the best possible experience, we encourage our customers to purchase their RV from their local dealership. This allows for the development of a meaningful relationship with a dealer in your area that will enhance your RV experience. From a pre-delivery inspection and prep completed by the dealer prior to pick up, thorough product walk through and demonstration at the time of delivery, to assistance with product questions, user tips, and helpful information regarding RV use in your state or county… your buying and ownership experience will be well served through one of our authorized dealers.

By purchasing through your local dealer you are also better assured timely service appointments and warranty repairs should any be required. Forest River, Inc., dealers are independently owned and operated businesses so priority service and scheduling is at their discretion.

You can find your local dealer by selecting a product and entering your zip/postal code on our Dealer Locator.

Parts Chassis Serial #

The Coachmen Dealer Network is the exclusive distributor of all Coachmen and Sportscoach Parts. To find your nearest Coachmen Dealer, utilize the Service Dealer Locator or contact us directly at 1-800-453-6064.

Note: Your selected Coachmen dealer will most likely need the Coachmen/Sportscoach Serial Number of the unit in order to research your parts inquiry.

Your satisfaction as a Coachmen owner is of the utmost importance to us. If you should experience any difficulty obtaining Coachmen parts through your Coachmen dealer, please contact us by phone 1-800-453-6064.

Note: While Coachmen can supply many parts for units not in current production, items such as Decor (upholstery, curtains, floor coverings, and furniture) and certain cabinetry items are "run type" or "lot" items and typically are not available long after the model year's production cycle. It may be necessary to utilize a local upholstery or cabinet shop to obtain substitutes for these types of items.

The Serial Number can typically be found on the following documents:

On the Recreational Vehicle, this varies by year but here are the most common locations:

Older Motorized: (1990 + Before)

Newer Motorized: (After 1990)

Travel Trailers

Fifth Wheels

This is a very common question within the RV industry, not just Coachmen. The chassis of a motorized product is purchased from a chassis manufacturer (Ford, Chevy, Workhorse, Freightliner, Spartan, etc.) as an "Incomplete Vehicle" (with an established chassis serial number). When Coachmen completes the vehicle, we assign a model year and a Coachmen serial number to the coach portion. The RV industry and chassis manufacturer model years change at different times. For example, Coachmen may introduce the 2002 model year unit in June of 2001, but the chassis manufacturer doesn't introduce the 2002 chassis until September of 2001.

Because Coachmen "Completes the Vehicle" and assigns the model year, the value of any Coachmen unit is determined by the model year of the Coachmen, not necessarily the chassis. This may vary by state.

Warranty Roadside Assistance

Coachmen RV a division of Forest River, Inc., provides a One-Year Limited Warranty. We do not offer any other type of warranty on our products. Many of the suppliers utilized by Coachmen warranty their own products, and some components may have a longer warranty through the actual component manufacturer.

Note: Most RV dealerships sell after-market “Extended Warranty Contracts” that have a variety of terms, conditions and time periods. These may be a viable option depending on your needs. We encourage you to be sure to thoroughly read and understand the contract before purchasing.

RVing is easier with Coachmen's Travel Easy™ Roadside Assistance included for the first year on most new motorized and towable Coachmen RVs*. Administered by Coach-Net®, this service provides you with 24/7 coverage for the following services:

  • Towing to the nearest qualified repair facility.
  • Delivery of fuel and emergency fluids.
  • Changing of a flat tire.
  • Jump start for a dead battery.
  • Dispatching of a mechanic to the site of the disabled vehicle.
  • Delivery of locksmith services to your vehicle.
  • *See your dealer for details.

    TRAVEL EASY™ Benefit Guide

General Resale Value

Coachmen RV Company is a "Wholesale" manufacturer of recreational vehicles. The value of a recreational vehicle is determined at a "retail" level and will vary with market conditions, condition of the RV and region. It is best to seek this information from your local Coachmen Dealer or financial institution. However, the following web address is commonly used as an RV industry guide:

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